Terms & Conditions

Uzmi Laboratories Online Sales and Distribution Policy

As patients who use our products, know Uzmi Laboratories is dedicated to making things easy for our customers. We want people to have no trouble when operating, manipulating, and using hearing instruments on their own. Buying them online, however, is another matter.

Because there are many factors that affect the selection, fitting, and set-up of hearing devices, Uzmi Laboratories only sells products through licensed hearing care professionals. We believe patients are best served only when a professional meets face to face with them to diagnose, treat, and dispense hearing solutions.

Uzmi Laboratories does not knowingly or willingly allow any individual or organization to distribute our products via the Internet. Uzmi Laboratories will not honor warranty claims for any of our products purchased online, nor will we accept returns for any such product.

Hearing care professionals who are authorized Uzmi Laboratories providers may feature Uzmi Laboratories products on their websites, however, they may only service and dispense them through their offices.

Uzmi Laboratories provides excellent product and customer support on its own website, www.uzmilabsindia.com. Here, both patients and hearing care professionals will find accurate, trusted information—and users of our hearing devices can feel confident that their hearing instrument was professionally recommended based on their individual needs.

Warranty Terms and Conditions

• At time of warranty claim of hearing aid, the warranty is validated only by submission of fully completed warranty card with details such as Model name, Serial no., Date of purchase, Customer name, Dispenser name & Address at the point of Service.
• In an event of non-availability of warranty card, copy of Invoice/Sales receipt of the dispenser can be produced. (Indicating the Invoice number, hearing aid sl.no., date of purchase, product type and dealer/dispenser name).
• Uzmi Laboratories India shall remedy any defects in the Device and/or repair or replace any new Device sold by us, if there are any faults attributable to materials, workmanship within two years for the RIC & BTE Device, commencing on the date of the supply (“the “Warranty Period”).
• For all ITE Devices, if reasonably requested within ninety (90) days of the date of the supply, we will remake the ITE Device at no charge to achieve comfortable and accurate fit. These periods are extended if you have purchased an Extended Warranty program.
• High quality 3D printing delivering precision and comfort.

Exclusions from Warranty Coverage

• Malfunction, defect or failure caused by or resulting from the evidence of Impact, Mishandling, Tampering, use contrary to the applicable instruction manual, fire, floods or other Acts of God, shipping damage or damage resulting from repairs performed by unauthorized personnel without the knowledge or approval of Uzmilabs India.
• Mechanical damage caused due to accident or normal Wear & Tear.
• Exposure of hearing aid to direct heat from hair dryer, microwave oven or any hot surface.
• Exposure of hearing aid to Water and chemicals such as rain, swimming, excessive ear wax secretion, perspiration, hair spray, perfume etc.
• Usage of wrong battery size/Type or wrong insertion of battery into hearing aid.
• Used or dead battery not removed from hearing aid and corrosion caused by battery leakage.
• Replacement of the parts under the agreement shall not include items such as,
1. Battery cell
2. Ear moulds/Tips
3. Ear hooks
4. Housing or any plastic part
5. Battery drawers/ Doors
6. Any damage that is physical in nature
7. Any missing parts
8. Cord for body type model.